Stoeger Industries Menu Menu Dealer Locator

Submit Repair Request

To send a gun to Stoeger Industries for repair…

1. Get a Return Authorization (RA) number.

  • Complete the repair request form below and Stoeger Industries will email you a Return Authorization (RA) number.
  • Or call customer service at (301) 283-6981 (option 2) or (800) 264-4962 (option 2), 8 a.m. to 5 p.m. EST, Monday through Friday.

2. Ensure that the firearm is completely unloaded.

  • It is dangerous and illegal to ship a loaded firearm through the mail.
  • Visually and physically check both the chamber and the magazine.
  • If for any reason the gun cannot be completely unloaded prior to shipping, call Stoeger Industries at (301) 283-6981 (option 2) or (800) 264-4962 (option 2) for assistance.

3. Prepare your unloaded gun for shipping.

  • Pack your firearm in the original box, if you have it. Put the spacers in place to prevent the bolt from contacting the forend.
  • If you do not have the original box, ship the assembled gun in a hard gun case.
  • Put a letter in the box describing the problem. Include your name, address, and daytime phone number.
  • Write the RA number on the outside of the shipping box.
  • Insure the package for the replacement value of the gun.

4. Ship the unloaded firearm to this address:

Stoeger Industries
Attn: Service Department
901 Eighth Street
Pocomoke, MD 21851

5. Return information for serviced firearms:

  • Upon completion of service, firearms will be returned to the address provided on the RMA form below.
  • An adult signature will be required upon delivery for all firearms.
  • When calling Customer Service to receive updates on product being serviced, please have the RA and serial numbers ready.

Repair Request

* Required Field

For example, note exactly what load you were shooting, and whether the malfunction was sporadic or consistent (for example: always the third shot). The more you can tell us about the problem, the easier it will be for us to diagnose the malfunction.
Files must be less than 25 MB.
Allowed file types: gif jpg jpeg png zip.
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
  • Connect
  • Select a Brand